Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dimar Australia's relationship with you in relation to this website.

The term ‘Dimar Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
Unit 7 - 10 Pioneer Avenue, Tuggerah   NSW 2259 Australia

Our company registration number is ACN 131 742 393. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Dimar Australia is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Dimar Australia's Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
• Information derived from communications between us and you.

We also collect information about you when you purchase products from our website www.dimar.com.au.The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of My Company Pty Ltd.
• To provide the products and services you have requested from My Company Pty Ltd.
• To administer and manage those products and services.
• To answer your inquiry.
• For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Dimar Australia which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that Dimar Australia holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

Dimar Australia will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Dimar Australia cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.dimar.com.au. We suggest that you visit our website regularly to keep up to date with any changes.

Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on info@dimar.com.au

 

 

REFUNDS

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

GOODS DAMAGED IN TRANSIT

If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

METHOD OF REFUNDS

Dimar Australia will refund to your credit card, or we can post a cheque or international money order.

HOW TO MAKE A RETURN

All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION

Please provide us with the information outlined below. This information must accompany all returns.

• Personal Details
• Name:
• Company:
• Street Address:
• Town/Suburb:
• State:
• Postcode:
• Country:
• Email Address:
• Contact Phone: (_____)________________
• Preferred Contact Time:
• Product Details
• Returned Item:
• Code # :
• Receipt # :
• Order Date:
• Reason for return:
• What would you like us to do?
• a. Replace with another of the same product
• b. Refund my credit card (if you paid by credit card only)
• Refund by posting me a cheque or international money order.